Our main specialty
A tourism transport operator's whole operation, in one system.
For operators starting out in tourism or needing to reorganise how they run. Website, booking engine, fleet, routes, drivers and the management dashboard stop living in WhatsApp and spreadsheets: one custom system, built to sell, for transfer, shuttle and private transport companies.
The problem
The booking comes in on WhatsApp. After that, everything is manual.
That is how most tourism transport operators in the region run, and it works until they grow. Then bookings collide, drivers leave without a clear route and the fare is worked out by eye.
- Bookings duplicated or lost between chats and spreadsheets.
- Drivers assigned by hand, without a view of the whole fleet.
- Fares worked out from memory; every quote is a conversation.
- No real reporting on trips, revenue or occupancy.
What we build
The modules that run the company.
Each module is built around how the operation works, not the other way round. The base stores and organises so the team can decide; depending on each project's scope, it can also calculate prices and confirm bookings instantly.
Reservations engine
Online bookings with origin, destination, date, passengers and luggage. Every request lands in the team's panel and in their inbox, ready to review; depending on scope, it can also be confirmed online with an email and itinerary.
Fleet and route management
Vehicles, capacity and frequent routes in one place, with the data the agency already keeps.
Driver dispatch
Trip assignment with route, pickup time and passenger details. The assignment email goes to the driver from the system itself, service by service. Nothing to install.
Fares by route
Prices by route and zone, loaded with the data the agency already quotes with. The team quotes with its own judgement from one place and, depending on the project, the system also calculates the price instantly, on the server, or prepares custom quotes.
Reporting and control
Every request and every service is recorded. Reports of services by route or by driver, exportable whenever the team needs them.
The website for the niche
Sites designed for tourism transport operators: routes, fleet, integrated bookings and the traveller's language. It is what brings the request the system then organises.
Who it is for
For those who move people.
Running a fleet with drivers has its own logic and deserves its own software. For these operators:
Airport transfers
Pickups with the flight number on record, fares by destination, confirmation to the traveller.
Shared shuttles
Fixed routes with schedules, seats and occupancy per departure.
Private and executive transport
Hourly or per-trip services, assigned drivers, reports per client company.
Chauffeured fleets for agencies
Operators serving agencies and other businesses, with per-client reporting.
The process
Five steps.
A system built alongside a real operator, by a team focused on this niche.
- 01
Discovery
A discovery session to understand the operation as it runs today: bookings, fleet, drivers, fares. If Starknot can help, the result is a proposal with the system we would build, the scope and the quote.
- 02
System design
Modules, flows and screens agreed in writing before building. That document is the scope.
- 03
Build
Module by module and phase by phase, starting with the one that hurts most. At the end of each phase a deliverable is presented for the team to review and approve before moving on to the next.
- 04
Go-live
Initial loading of routes, fares and fleet, training for the team and the drivers, a supported start.
- 05
Support
Adjustments on real operating data and the monthly maintenance plan that keeps the system current.
What is included
Everything that comes with the system.
No accounting. Online payments are not included either: they are a delicate service, assessed case by case because every project is different. They raise the price considerably and are not guaranteed for every project. The legal matters around charging are the client's responsibility.
- The team's panel with every request and service.
- The assignment email to each driver, sent per service from the system itself.
- Routes and fares loaded exactly as the agency keeps them.
- Exportable reports by route and by driver.
- Training for the team to use the system from day one. Process consulting and training to improve how the operation runs can also be hired on their own.
- Monthly maintenance plan and the code handed over once the project is paid.
Frequently asked
What operators ask before starting.
Does everything have to change at once?
No. It starts with one module, usually bookings or dispatch, and the rest connect once the team already works with the first one.
What about the data currently in spreadsheets?
Routes, fares and the fleet are loaded into the system before go-live, as the agency keeps them today, so the operation is configured from day one. Migrating historical data is not part of the service.
Do drivers need an app?
No. Each assignment reaches them by email, sent from the system: route, pickup time and passenger details. Nothing to install.
Who owns the system?
The operator. Same as with the websites: once the project is paid, Starknot assigns to you the economic rights over what was developed for your operation and hands over the code and the technical documentation. Delivery does not depend on the maintenance plan and carries no release fee. The infrastructure (hosting, domain, database) is opened in the operator's name.
Starknot
Start by understanding the operation.
A discovery session with the person who builds the system, to understand how your company runs today. If we can help, the result is a proposal with the system we would build, the scope and the quote.
Book a session